Job Description 

Position: Shipping / Customs Officer  

Hours – 5 days per week, 8 hours per day -8am to 5pm  

Position Overview 

We are seeking a skilled and proactive Shipping / Customs Officer with a minimum of 2 years’ experience in international trade, import/export operations, and customs procedures. The successful candidate will be responsible for ensuring the smooth handling of the factory’s import and export processes, maintaining compliance and coordinating with freight forwarders, shipping companies, and internal stakeholders. This role requires a strong understanding of customs documentation, tax payments and refunds, and the ability to work independently. 

Key Responsibilities 

• Manage all import and export operations for the factory, ensuring timely and compliant transactions. 

• Coordinate with freight forwarders, shipping companies, and customs officials to ensure smooth cargo movements. 

• Prepare and submit all required documentation (commercial invoices, packing lists, customs forms, shipping instructions, etc.). 

• Handle tax payments, duty exemptions, and refund claims related to import/export activities. 

• Maintain accurate records of shipments, clearance processes, and customs-related documents. 

• Monitor shipping schedules and resolve issues related to delays, discrepancies, or compliance matters. 

• Provide support to management on import/export cost analysis and logistics planning. 

Qualifications & Experience 

• Bachelor’s degree in Logistics, International Business, Supply Chain, or related field. 

• Minimum 2 years’ experience in shipping, logistics, or customs operations. 

• Strong knowledge of Thai customs procedures, import/export documentation. 

• Experience preparing and managing packing lists, tax documentation, and refund claims. 

• Familiarity with freight forwarding and international shipping terms (Incoterms). 

• Proficiency in Microsoft Office (Excel, Word, Outlook). 

• Strong problem-solving and organizational skills with attention to detail. 

• Ability to work independently and communicate effectively with multiple stakeholders. 

• English language skills are an advantage. 

• Chinese language is a Must 

Key Competencies 

• Strong organizational and time management skills. 

• High level of accuracy and attention to detail. 

• Excellent communication and coordination abilities. 

• Proactive, independent, and solution-oriented mindset.